▸Maintained and optimized automated accounts receivable assignment cycle for managers using SAS and Python to ensure efficiency
▸Developed automated reporting generating strategic reports in real time, supporting operational decisions
▸Complied with Dominican Telecommunications Institute (Indotel) regulations, integrating regulatory validations into processes to reduce risk
▸Automated management of client portfolios and legal managers, improving case distribution and collection prioritization
▸Designed analytical and automated systems with SAS, procedures, and Python (Selenium), improving collections IVR with predictive reports, generating +$3MM in recoveries (+20% efficiency)
▸Implemented omnichannel contact (SMS/email/WhatsApp) with dynamic templates, reducing involuntary cancellations by 15% and optimizing case assignment by 30%
Software Engineer II — Mobile Operations & Internal Tools @Claro RD
Dec 2023 — Aug 2024 | Santo Domingo, DN, Dominican Republic
▸Developed an internal documentation portal using React, Next.js, and Go, reducing training times by 40%
▸Implemented proactive fault detection systems with automated alerts, reducing incident resolution time by 60% and eliminating data packet discrepancies generating losses of +$50K annually
▸Ensured provisioning of Voice/Data/SMS lines and services with automated validations, improving end-customer experience
▸Led development of solutions for a provisioning transaction queue, reducing probability of provisioning issues by 40%
Software Engineer — Mobile Operations & Data Analytics @Claro RD
▸Designed numerical inventory management systems using SAS, SQL, and XML APIs, achieving 99.7% accuracy in inventory of 5M+ numbers, reducing discrepancies by 28%
▸Automated processes with VBA and SAS Macros, reducing reporting times by 50%, and developed interactive HTML dashboards for operational decisions
▸Implemented validation pipelines reducing errors in mobile services by 30%, generating 700+ annual savings hours and supporting 20% reduction in provisioning incidents
Software Engineer — Mobile Projects & Reliability @Claro RD
May 2017 — Mar 2018 | Santo Domingo, DN, Dominican Republic
▸Developed an invoicing system with JavaScript and Go, integrating inventory and dashboards with database connection, increasing operational efficiency by 40% and profits by 25% (+$17K)
▸Reduced accounting errors with real-time data and automated purchase planning, avoiding stockouts
Feb 2017 — May 2017 | Los Alcarrizos, Santo Domingo, Dominican Republic
▸Collaborated on a Java inventory application, connecting it to FinTech for pricing and PLC/machinery maintenance, reducing downtime by 25% ($2,500/hour) and corrective costs by 20%
▸Improved operational efficiency by 10-20% and facilitated regulatory compliance with traceability
I'm actively seeking new engineering challenges. Whether you have a full-time role, a contract opportunity, or just want to discuss system architecture, I'd love to hear from you.